Terms and conditions

Wholesale:

If you are interested in stocking our products please contact us via e-mail (See contact details at the bottom of this page). Products will be couriered after receipt of payment.

Agreement of Sale

An agreement of sale between Quercus Honey & Health and a customer is only valid once payment has been made and the company receives proof of payment. Up until this point all goods remain the property of Quercus Honey & Health.

Your order will not be shipped until the funds have cleared in our account.

Delivery Policy

Orders will be processed within four working days from receipt of payment. All orders are dispatched via courier service.

A delivery being delayed is not grounds for return or refund.

You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.

Return and Refunds Policy

Utmost care is taken to ensure there is no damage to the products while in transit. Strict no returns policy.

An order can be cancelled if payment has not been made yet for the order by the customer. Once payment has been made by the customer for an order, the order can only be cancelled before the order has been dispatched by Quercus Honey & Health.

Customer Privacy Policy

Quercus Honey & Health shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded here

Quercus Honey & Health respect your privacy. This means that any and all of the personal information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will only be used to process your order and to provide you with the best possible service. If you have any questions, please feel free to email us (see contact us).

Payment Options Accepted

Payment may be made via Payfast or a direct bank transfer. If you choose direct bank transfer, please make your payment directly into Quercus Honey & Health’s bank account. Please use your name as reference and send the EFT confirmation via email to: sales@quercushealth.co.za

Merchant outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR).

Disclaimer

It is our mission that all information on this website is as accurate and up to date as possible, and that all products promoted cause no harm to our customers or the environment. However, due to the possibility of human and technical error, Quercus Honey & Health accepts no responsibility for the accuracy or completeness of information provided on the website. Neither do we accept responsibility for any adverse reactions that any of our products may cause. While we have taken every reasonable measure to ensure that the products promoted on this website are of the highest quality and safety, the recommendations on this site are not the advice of a medical practitioner. We therefore advise the consultation of a medical practitioner if there is ever any doubt as to the use of the products.

Use of the Website

This site may be used by customers to browse the content and products and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on the site.

Country of Domicile

This website is governed by the laws of South Africa and Quercus Honey & Health chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation

Quercus Honey & Health may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Contact details:

082 786 9745

072 113 8472

sales@quercushealth.co.za

info@quercushealth.co.za

51 Ennis Street

Ermelo

Mpumalanga

South Africa

Bee Farmer Registration:

MP120

 Organic certificates: